Ready-to-Wear Returns and Exchanges (3 Calendar Days From Confirmed Delivery)

Ready-to-wear wigs and toppers may be eligible for a return or exchange within 3 calendar days of confirmed delivery (per carrier tracking) only if they meet all requirements below:

• Unworn, unwashed, and unaltered

• Lace not cut or trimmed; no knots bleached; no cutting/thinning; no color work

• Free of odors (smoke, fragrance), makeup, sunscreen, styling products, and pet hair

• Returned with original packaging, tags, and hairnet

• Not worn outside, brushed, heat-styled, or had any product applied

If a piece shows signs of wear or has been altered in any way, it is final sale and not eligible for return or exchange.

Return Approval + Shipping Notes

• Return/exchange requests must be submitted within 3 calendar days of confirmed delivery (per carrier tracking).

• Once approved, the item must be shipped back within 48 hours to remain eligible.

• Original shipping fees are non-refundable. Return shipping is the guest’s responsibility unless the item arrived damaged or incorrect.

• Exchanges are subject to availability.

Shipping Policy

We currently ship within the United States only.

All wigs and toppers are shipped with care via UPS or FedEx and include tracking and insurance for added peace of mind. Shipping costs are paid by the customer and will be calculated at checkout. Please note that shipping rates to Hawaii and Alaska may be higher.

Once your order ships, you will receive tracking information by email. Please double-check your shipping address at checkout, as we are not responsible for delays or delivery issues caused by incorrect address details.

Processing times may vary depending on whether your piece is ready to ship or requires customization. Delivery timelines will be provided when applicable.

If a package is lost or damaged in transit, we are happy to assist with the carrier claim process. Once a package has been marked as delivered, we are not responsible for lost or stolen items.