PETRA TUSS

Salon Policies

APPOINTMENT CANCELLATION & NO-SHOW POLICIES

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• Appointment cancellation policy: To continue providing the best possible scheduling options to my guests, I require a 48-hour notice should you need to cancel or reschedule your visit with me.

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COLOR AND CUT SERVICE RE-DO & RETAIL RETURN POLICY

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• I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit, and I'm happy to correct the issue with no additional charge. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase. 

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EXTENSION RE-DO OR FIXES

• Extension services are non-refundable under any circumstances. If you are unhappy with the hair purchased from Petra Tuss Salon, installation, or service, please allow Petra to rectify any issue. If you feel that the extensions are not what you expected or not suitable for your lifestyle, a refund is not attainable.

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All alternative hair is nonrefundable