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Salon Policies

Redo Policy​

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My goal is for you to leave feeling confident and cared for. If something doesn’t feel right, I want to know quickly so I can take care of it.

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Adjustments for services

(extensions, color, cuts, installs)

  • Please contact me within 72 hours of your appointment if you feel something needs attention.

  • Adjustments must be scheduled within 7 days of your original appointment (or the next available opening).

  • Adjustments are complimentary when the concern is related to the service performed (placement, comfort, blend, small refinements).

  • Redos are not complimentary when the change is due to a new preference after the appointment (example: deciding you want a different tone, length, density, or style than what we agreed on). Those changes are booked as a new service and charged accordingly.

  • If hair has been altered at home or by another professional (toner, color, cut, chemical services), the redo policy no longer applies.

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Comfort and wearability

  • If you’re experiencing discomfort (tension, itching beyond normal adjustment, rubbing, pressure points), please reach out right away so we can protect your hair and scalp.

  • Hair/scalp health comes first. If I recommend removing or modifying something for safety, that guidance takes priority.

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Cancellation and Rescheduling Policy

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Your appointment time is reserved exclusively for you.

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Deposits

  • A deposit may be required to reserve longer services and all alternative-hair appointments (consultations, fittings, customizations, installs).

  • Deposits are applied toward your appointment total.

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Rescheduling window

  • Please provide 48 hours’ notice to cancel or reschedule.

  • Changes made within 48 hours may result in the deposit being forfeited and a new deposit required to rebook.

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No-shows

  • No-shows forfeit the deposit and may require full prepayment to book future appointments.

 

Late arrivals

  • If you’re more than 10–15 minutes late, your appointment may need to be shortened or rescheduled to protect the quality of your service.

  • If we reschedule due to lateness, it may be treated as a late cancellation.

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Alternative Hair Policies

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These policies cover wigs, toppers, hairpieces, and customization services, including medical and non-medical clients. They’re designed to protect hygiene, craftsmanship, and the integrity of your piece. 

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Consultations and fittings

  • Consultations and fittings may have a fee. If you purchase a piece within a set timeframe, the fee may be applied toward your purchase (your choice on whether you want this).

  • For the most accurate fit and color match, in-person fittings are strongly recommended.

 

Ordering and special orders

  • Special orders and sourced pieces require a non-refundable order deposit.

  • Once an order is placed, it cannot be canceled, refunded, or exchanged (the brand/supplier does not accept returns on special orders).

Customization and labor

  • Customization services may include: cutting, thinning, hairline refinement, parting adjustments, knot work, styling, and color services when appropriate.

  • All customization labor is non-refundable, and once a piece has been altered (cut, colored, lace trimmed, or worn), it becomes final sale.

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Ready-to-Wear Returns and Exchanges (3 Calendar Days From Confirmed Delivery)

Ready-to-wear wigs and toppers may be eligible for a return or exchange within 3 calendar days of confirmed delivery (per carrier tracking) only if they meet all requirements below:

  • Unworn, unwashed, and unaltered

  • Lace not cut or trimmed; no knots bleached; no cutting/thinning; no color work

  • Free of odors (smoke, fragrance), makeup, sunscreen, styling products, and pet hair

  • Returned with original packaging, tags, and hairnet

  • Not worn outside, brushed, heat-styled, or had any product applied

If a piece shows signs of wear or has been altered in any way, it is final sale and not eligible for return or exchange.

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Return Approval + Shipping Notes

  • Return/exchange requests must be submitted within 3 calendar days of confirmed delivery (per carrier tracking).

  • Once approved, the item must be shipped back within 48 hours to remain eligible.

  • Original shipping fees are non-refundable. Return shipping is the guest’s responsibility unless the item arrived damaged or incorrect.

  • Exchanges are subject to availability.

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