Human Hair Wig & Topper Specialist in Seattle, Washington
Salon Policies
To provide every guest with a personalized, luxury experience, the following policies help ensure appointments run smoothly while protecting the time, craftsmanship, and care that goes into every service.
Wig & Topper Consultation Policy
Complimentary Consultation
Your first wig and topper consultation is complimentary and designed to help determine the best solution for your individual needs. During your private, one-on-one consultation, we'll discuss:
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Your hair goals and concerns
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Coverage needs
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Cap construction
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Color matching
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Hair density and length
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Budget
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Available wig and topper options
Because these appointments are reserved exclusively for you, each guest receives one complimentary consultation.
If you'd like additional consultations before making a purchase, they may be scheduled as paid appointments.
Additional Consultation Fee: $___
If you purchase a wig or topper within 30 days, your consultation fee may be applied toward your purchase.
Follow-Up Consultations
It's completely normal to have additional questions after your first visit.
If you'd like more time to compare pieces, discuss options, or revisit recommendations before purchasing, follow-up consultations are available as paid appointments.
This allows me to dedicate the time and attention each guest deserves while respecting the appointment times reserved for others.
Service Adjustments
My goal is for you to leave feeling confident, comfortable, and completely happy with your experience. If something doesn't feel quite right, please let me know as soon as possible so I can make it right.
Adjustments
(Extensions, color, haircuts, wig and topper customization, and installations)
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Please contact me within 72 hours of your appointment if you have a concern.
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Adjustments should be scheduled within 7 days of your original appointment or at the next available opening.
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Complimentary adjustments are available for concerns related to the original service, including placement, comfort, blending, or minor refinements.
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Requests based on a change in preference (such as a different color, length, density, or style) are considered a new service and will be charged accordingly.
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If your natural hair or alternative hair has been altered at home or by another professional, complimentary adjustments no longer apply.
Comfort & Wearability
If you're experiencing discomfort, excessive tension, pressure points, or anything that doesn't feel right, please contact me right away. Protecting the health of your hair and scalp is always the top priority, and adjustments may be recommended when necessary.
Appointment Policy
Deposits
Certain appointments, including consultations, wig and topper fittings, customization services, and longer appointments, require a deposit to reserve your appointment.
Deposits are applied toward your final balance.
Cancellations & Rescheduling
Please provide at least 48 hours' notice if you need to cancel or reschedule.
Appointments changed with less than 48 hours' notice may result in the forfeiture of your deposit, and a new deposit may be required to book another appointment.
No-Shows
Missed appointments without notice will forfeit the deposit and may require full prepayment to schedule future appointments.
Late Arrivals
Guests arriving more than 10–15 minutes late may need to have their appointment shortened or rescheduled to ensure the quality of their service and respect the appointments of other guests.
Wig & topper policies
These policies apply to all wigs, toppers, hairpieces, and customization services.
Special Orders
Special-order and custom-sourced pieces require a non-refundable deposit before ordering.
Because these pieces are ordered specifically for you, they cannot be canceled, returned, or exchanged once the order has been placed.
Customization
Customization services may include:
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Precision cutting
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Color customization
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Hairline refinement
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Density adjustments
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Knot work
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Styling
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Parting adjustments
Customization permanently personalizes your piece. For this reason, all customization labor is non-refundable.
Once a wig or topper has been cut, colored, lace trimmed, customized, or worn, it becomes final sale.
Ready-to-Wear Returns & Exchanges
Eligible ready-to-wear wigs and toppers may be returned or exchanged within 3 calendar days of confirmed delivery.
To qualify, the piece must be:
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Unworn, unwashed, and unaltered
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Lace uncut and untrimmed
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Free of cutting, thinning, color services, or knot bleaching
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Free of makeup, fragrance, smoke, styling products, sunscreen, and pet hair
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Returned with all original packaging, tags, and hairnet
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Not brushed, heat styled, or worn outside
Pieces showing any signs of wear or alteration are considered final sale and are not eligible for return or exchange.
Return Approval
Return or exchange requests must be submitted within 3 calendar days of confirmed delivery.
Once approved, the item must be shipped within 48 hours.
Original shipping charges are non-refundable. Return shipping is the guest's responsibility unless the item arrived damaged or an incorrect item was received.
Exchanges are subject to product availability.
Natural Hair Color Services
Natural hair color services are available exclusively to established salon guests.
Purchasing a wig, topper, or hair extensions does not establish an ongoing natural hair color relationship.
When appropriate, color customization for wigs and toppers purchased through Petra Tuss is available as a separate service.
Provider Fit
Every guest deserves the highest level of care and an experience tailored to their unique needs.
If I believe another provider would be better suited to help you achieve your goals, I reserve the right to respectfully decline future appointments or refer you to another trusted professional. This ensures every guest receives the best possible care and expertise.